Well the folks over at 37signals certainly laid out a pretty harsh attack on Get Satisfaction.
What I think is awesome is the way that Thor and the team at Get Satisfaction handled it. They listened, took action immediately and helped address the biggest areas of complaint all in 1 day!
Impressive and amazingly hard to pull off in the harsh glare of the internet spotlight. Bravo.
Update: Get Satisfaction have posted about this on their blog and are doing a webcast about the issue. Excellent work.